Title Article

International Record of Quality & Trustworthiness Management

Emerald Article: Computing perceived service quality in UAE industrial banks Naceur Jabnoun, Hussein A. Hassan Al-Tamimi

Content information:

To cite this document: Naceur Jabnoun, Hussein A. Hassan Al-Tamimi, (2003), " Computing perceived service quality in UAE commercial banks", International Journal of Quality & Reliability Supervision, Vol. twenty Iss: 4 pp. 458 - 472 Permanent url to this doc: http://dx.doi.org/10.1108/02656710310468614 Downloaded on: 25-11-2012 References: This document consists of references to 41 different documents Info: This doc has been offered by 18 other papers To copy this document: [email protected] com This kind of document has become downloaded 3070 times seeing that 2005. 5.

Users who downloaded this Article also downloaded: *

Naceur Jabnoun, Azaddin Khalifa, (2005), " A customized way of measuring service quality in the UAE", Managing Assistance Quality, Volume. 15 Iss: 4 pp. 374 -- 388 http://dx.doi.org/10.1108/09604520510606844 Charalambos Spathis, Eugenia Petridou, Niki Glaveli, (2004), " Managing assistance quality in banks: consumers' gender effects", Managing Services Quality, Vol. 14 Iss: 1 pp. 90 -- 102 http://dx.doi.org/10.1108/09604520410513695 Riadh Ladhari, Ines Ladhari, Miguel Morales, (2011), " Bank support quality: assessing Canadian and Tunisian consumer perceptions", International Journal of Bank Promoting, Vol. 30 Iss: a few pp. 224 - 246 http://dx.doi.org/10.1108/02652321111117502

Access to this record was awarded through an Emerald green subscription offered by ASSUMPTION COLLEGE OR UNIVERSITY OF ASIA For Experts: If you would like to write for this, or any other Emerald green publication, in that case please work with our Emerald green for Experts service. Details about how to choose which will publication to create for and submission suggestions are available for every. Please visit www.emeraldinsight.com/authors for more information. About Emerald www.emeraldinsight.com With above forty years' experience, Emerald Group Posting is a leading independent author of global exploration with effects in business, world, public insurance plan and education. In total, Emerald publishes above 275 publications and more than 130 book series, as well as an extensive selection of online services and products. Emerald can be both TABLE 3 and TRANSFER compliant. The organization can be described as partner with the Committee about Publication Ethics (COPE) and in addition works with Portico and the LOCKSS initiative to get digital store preservation. *Related content and download information correct in time of down load.

The Emerald green Research Sign up for this journal is available by http://www.emeraldinsight.com/researchregister

The current issue and full textual content archive of the journal exists at http://www.emeraldinsight.com/0265-671X.htm

IJQRM twenty, 4

458

Received April 2002 Revised August 2002

Measuring recognized service top quality at UAE commercial banks

Naceur Jabnoun and Hussein A. Hassan Al-Tamimi

School of Business and Supervision, University of Sharjah, Sharjah, United Arabic Emirates Keywords Service top quality, Banking, Scientific study, Efficiency measurement, Combined Arab Emirates Abstract Service quality is starting to become more critical for banks to keep up their industry shares. This paper grows a modified SERVQUAL to get measuring assistance quality in the United Arabic Emirates industrial banks. The instrument contains thirty items that belong to the five sizes of SERVQUAL. The developed instrument was tested for reliability and validity and the results mentioned that the device had only three dimensions. This paper also investigates the difference in significance between the instrument's sizes. This is meant to help managers focus their very own attention for the service quality dimension that will matter most to customers.

Foreign Journal of Quality & Reliability Management Vol. 20 No . four, 2003 pp. 458-472 queen MCB UP Limited 0265-671X DOI 12. 1108/02656710310468614

Advantages Customer preservation has a...

Info: International Journal of Top quality & Dependability Management Vol. 20 Number 4, the year 2003 pp. 458-472 q MCB UP Limited 0265-671X DOI 10. 1108/02656710310468614

Introduction Buyer retention includes a significant impact on bank profitability (Newman and Cowling, 1996)

Popular

 Book Statement Essay
Book Statement Essay

Cheyenne Crook Sociology 220 '08 November 2014 Book Review Simply no Easy Answers: The Truth in back of Death in Columbine is actually a non-fiction story…...

 Cell Phones Should Be Ban intended for Teen Dissertation
Cell Phones Should Be Ban intended for Teen Dissertation

Jianghao Qiu Eng 101 Last Paper 12/06/2012 The Usage of Cellular phones Should Be Limited to Teens Mobile phones and cellphones are the key invention of…...

 Essay regarding Force Field Analysis
Essay regarding Force Field Analysis

Force Discipline Analysis is known as a technique manufactured by Kurt Lewin that involves the identification of forces that can drive a big change and makes that could be obstacles…...

 Acct 325 Leader Or perhaps Follower Essay
Acct 325 Leader Or perhaps Follower Essay

Vania Yarijanian Acct 325 Innovator and Fans Society comprises of leaders and followers. Although many wants to, only a few can be frontrunners. A leader is definitely…...